Important Policy Update: New Seller Verification Requirements Effective March 2025

📋 POLICY UPDATE NOTICE

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Summary of Changes

Effective March 1, 2025, INWISH is implementing enhanced seller verification requirements to improve platform security and protect our trading community. This notice outlines the changes and what actions you may need to take.

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Why These Changes?

These updates are part of our ongoing commitment to:

• Enhanced Security — Protect buyers and sellers from fraud
• Regulatory Compliance — Meet evolving financial regulations
• Trust Building — Maintain a safe and reliable marketplace
• Quality Assurance — Ensure high standards across all transactions

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What's Changing

New Verification Tiers

Tier	Requirements	Monthly Limit	Benefits
Basic	Email + Phone	$500	Standard access
Verified	ID Document	$5,000	Priority support
Premium	ID + Proof of Address	$25,000	Lower fees
Business	Business Registration	Unlimited	API access

Key Changes Summary

For New Sellers (After March 1, 2025):

• ID verification required for listings over $100
• Phone verification mandatory for all accounts
• 24-hour hold on first withdrawal

For Existing Sellers:

• Current verification status honored until April 1
• Gradual transition to new tier system
• Grace period to complete additional verification

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Detailed Requirements

Basic Tier

No change required for most users

Requirements:

• Valid email address (verified)
• Mobile phone number (SMS verified)
• Agreement to Terms of Service

Limitations:

• Maximum $500/month in sales
• Standard transaction fees apply
• Email support only

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Verified Tier

Recommended for regular sellers

Requirements: All Basic requirements, plus:

• Government-issued photo ID
• ID must be valid (not expired)
• Photo of ID must be clear and legible

Accepted Documents:

• Passport
• Driver's License
• National ID Card
• State/Provincial ID

Benefits:

• Up to $5,000/month in sales
• Priority customer support
• Faster verification times
• Trusted seller badge

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Premium Tier

For high-volume sellers

Requirements: All Verified requirements, plus:

• Proof of address (dated within 90 days)

Accepted Address Documents:

• Utility bill
• Bank statement
• Government letter
• Lease agreement

Benefits:

• Up to $25,000/month in sales
• Reduced transaction fees
• Dedicated account manager
• Early access to new features

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Business Tier

For registered businesses

Requirements: All Premium requirements, plus:

• Business registration document
• Authorized representative verification
• Business address verification

Benefits:

• Unlimited monthly sales
• Lowest transaction fees
• API access for integration
• Custom invoicing
• Tax documentation support

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Timeline

Date	Action
January 21, 2025	Policy announced (today)
February 15, 2025	New verification portal launches
March 1, 2025	New requirements take effect
April 1, 2025	Existing seller grace period ends
May 1, 2025	Full enforcement begins

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How to Prepare

Step 1: Check Your Current Status

Log into your INWISH account and visit: Settings → Account → Verification Status

Step 2: Determine Your Needed Tier

Consider your typical monthly sales volume and choose the appropriate tier.

Step 3: Gather Documents

Collect the required documents for your chosen tier before March 1.

Step 4: Complete Verification

Starting February 15, use the new verification portal to submit your documents.

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Frequently Asked Questions

Q: Will my current selling ability be affected immediately? A: No. Existing sellers have a grace period until April 1, 2025.

Q: How long does verification take? A: Basic: Instant | Verified: 24-48 hours | Premium: 3-5 business days | Business: 5-7 business days

Q: Is my personal information safe? A: Yes. All documents are encrypted, securely stored, and never shared with third parties.

Q: What if my verification is rejected? A: You'll receive specific feedback and can resubmit with corrected documents.

Q: Can I upgrade my tier later? A: Yes. You can upgrade at any time by providing additional documentation.

Q: What happens if I don't verify by the deadline? A: Your selling capabilities will be limited to Basic tier limits until verification is completed.

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Support Resources

Need help with verification?

• Help Center: help.inwish.com/verification
• Email: verification@inwish.com
• Live Chat: Available 24/7
• Phone: 1-800-INWISH-1 (Premium/Business tiers)

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Your Privacy Matters

We understand that sharing personal documents requires trust. Here's how we protect your information:

🔒 Encryption — All documents encrypted in transit and at rest 🗑️ Retention — Documents deleted after verification (except legal requirements) 🚫 No Sharing — Never sold or shared with third parties ✅ Compliance — Follows GDPR, CCPA, and other privacy regulations

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Questions or Concerns?

We're here to help you through this transition. Contact us:

• General Questions: support@inwish.com
• Verification Issues: verification@inwish.com
• Business Inquiries: business@inwish.com

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Policy Version: 2.0 Effective Date: March 1, 2025 Last Updated: January 21, 2025

— INWISH Trust & Safety Team