System Upgrade Notice: Enhanced Trading Engine Coming February 1st

⚠️ SCHEDULED SYSTEM MAINTENANCE

---

Overview

INWISH will undergo a scheduled system upgrade on February 1st, 2025 to deploy our new Enhanced Trading Engine. This upgrade will significantly improve platform performance and introduce new features.

---

Maintenance Window

Detail	Information
Date	Saturday, February 1st, 2025
Start Time	2:00 AM EST / 11:00 PM PST (Jan 31)
End Time	6:00 AM EST / 3:00 AM PST
Duration	Approximately 4 hours
Affected Services	All trading functions

---

What Will Be Unavailable

During the maintenance window, the following services will be temporarily unavailable:

🚫 Trading Functions

• Listing new gift cards
• Purchasing gift cards
• Quick Sale transactions
• Market Rate listings

🚫 Account Operations

• Withdrawal requests
• Payment method changes
• Account verification submissions

🚫 Communication

• Live chat support
• In-app messaging

---

What Will Remain Available

✅ Read-Only Access

• View your account balance
• Browse gift card listings
• Check transaction history
• Access help documentation

✅ External Services

• Email support (responses may be delayed)
• Social media channels
• Help center articles

---

What's Being Upgraded

New Enhanced Trading Engine

The upgrade brings significant improvements:

Performance Enhancements

• 3x faster transaction processing
• Reduced page load times
• Improved search speed

New Features

• Real-time price alerts
• Advanced filtering options
• Batch listing capabilities

Security Improvements

• Enhanced encryption protocols
• Additional fraud detection layers
• Improved session management

---

How to Prepare

Before the Maintenance

1. Complete pending transactions — Finish any active trades before 1:00 AM EST
2. Withdraw funds if needed — Process any urgent withdrawals by January 31st
3. Save important information — Note any transaction IDs you may need
4. Update your app — Ensure you have the latest version installed

During the Maintenance

1. Don't attempt transactions — Any initiated trades may fail
2. Check status page — Visit status.inwish.com for real-time updates
3. Follow social media — @INWISHApp for instant notifications

After the Maintenance

1. Clear your cache — Refresh your browser or restart the app
2. Re-authenticate — You may need to log in again
3. Verify settings — Check your notification preferences
4. Report issues — Contact support if you notice problems

---

Status Updates

We'll provide regular updates through multiple channels:

📱 Real-Time Status

• status.inwish.com

📧 Email Updates

• Maintenance start notification
• Progress updates (if extended)
• Completion announcement

🐦 Social Media

• Twitter/X: @INWISHApp
• Instant updates and ETAs

📲 Push Notifications

• Mobile app users will receive alerts
• Enable notifications in app settings

---

Frequently Asked Questions

Q: Will my pending transactions be affected? A: Transactions completed before maintenance begins will not be affected. Pending transactions will be processed once systems are restored.

Q: Will I lose my data? A: No. All your data, including balances, transaction history, and settings, will be preserved.

Q: What if maintenance takes longer? A: We'll provide updates via all channels. Extended maintenance is rare but possible.

Q: Can I access my gift card codes? A: Codes for completed purchases will remain accessible in your transaction history.

Q: Will rates change after the upgrade? A: Market rates are dynamic and may change, but the upgrade itself won't directly affect pricing.

---

Need Help?

If you have questions before the maintenance:

• Email: support@inwish.com
• Live Chat: Available until maintenance begins
• Help Center: help.inwish.com

---

Thank You

We apologize for any inconvenience this scheduled maintenance may cause. This upgrade is essential to provide you with a faster, more secure, and more feature-rich trading experience.

Thank you for your patience and continued support.

— The INWISH Team

---

Last Updated: January 21, 2025 Status: Scheduled