Paysafecard Balance Check, PIN Recovery, and Common Error Codes Explained (2026)

Paysafecard is a prepaid payment method used across Europe, Latin America, and parts of North America for online purchases, gaming top-ups, and digital services. Unlike traditional gift cards tied to a single retailer, Paysafecard works as a universal prepaid voucher accepted by thousands of merchants. However, checking your remaining balance, recovering a lost PIN, and understanding error codes can be confusing—especially for sellers looking to resell unused PINs. This guide covers every method for checking a Paysafecard balance, explains the PIN recovery process, and breaks down the most common error codes that prevent transactions.

How to Check Your Paysafecard Balance

Paysafecard offers several ways to verify the remaining value on a PIN, each suited to different situations.

Online balance check via paysafecard.com. Visit the official Paysafecard website and navigate to the "Check balance" page. Enter your 16-digit PIN code and click "Check." The system displays the remaining balance and the currency denomination instantly. This is the fastest and most reliable method.

My Paysafe account dashboard. If you registered a my paysafe account, log in to view all PINs linked to your account along with their remaining balances and transaction history. The dashboard shows each PIN's original value, the amount spent, and the remaining balance in a single view. This method also lets you combine multiple partial PINs into a single balance.

Merchant checkout screens. Some online merchants display the Paysafecard balance during checkout after you enter the PIN. While this works in a pinch, it is not the most efficient method since you need to start a purchase to see the balance. Use the official site or your account dashboard instead.

Customer support. Call Paysafe's customer service line for your region if the online methods fail. A representative can look up the PIN and confirm the balance, though expect longer wait times compared to self-service options.

Why Balance Checks Matter for Resellers

If you plan to sell an unused or partially used Paysafecard on a gift card marketplace, verifying the exact balance is essential. Buyers dispute transactions when the declared balance does not match the actual value, and repeated inaccuracies can lead to account suspensions on trading platforms. Always check immediately before listing, not days or weeks in advance, since some merchants pre-authorize small amounts that temporarily reduce the available balance.

PIN Recovery: What to Do When Your Code Is Lost or Damaged

Paysafecard PINs are 16-digit codes printed on physical vouchers or delivered electronically. Losing access to this code means losing access to the funds unless you take specific recovery steps.

Damaged physical voucher. If the printed PIN is partially scratched off, smudged, or torn, contact Paysafe customer support with the following information: the receipt from the purchase (showing the retailer, date, and amount), a photo of the damaged voucher showing as many visible digits as possible, and your personal identification. Paysafe's support team can sometimes retrieve the full PIN from their system using the transaction records from the point of sale.

Lost voucher without a receipt. Recovery is significantly harder without proof of purchase. Paysafe requires a receipt to verify ownership because PINs are bearer instruments—whoever has the code can use the funds. If you purchased the voucher at a retail store, check if the store can reprint the receipt from their system.

Electronic PIN not received. If you purchased a Paysafecard online and never received the PIN via email, check your spam and junk folders first. Contact the vendor you purchased from, as they hold the delivery records. If the vendor confirms delivery but you still do not have the code, escalate to Paysafe support with the vendor's confirmation.

My Paysafe account recovery. If you linked PINs to a my paysafe account but lost access to the account itself, use the standard password recovery process. If your email is compromised, contact Paysafe directly with identity verification documents to regain access.

Recovery Timeline and Success Rates

PIN recovery requests typically take five to ten business days to process. Success depends primarily on whether you can provide proof of purchase. With a valid receipt and matching personal information, recovery rates are high. Without a receipt, Paysafe generally cannot release the funds because they cannot verify that the person requesting the PIN is the legitimate owner. Purchasing receipts at the time of every Paysafecard transaction is the single best protection against loss.

Common Paysafecard Error Codes and How to Fix Them

Paysafecard transactions can fail for several reasons. Understanding the most frequent error codes helps you resolve issues quickly and avoid wasting time on unfixable problems.

Error: "PIN is invalid." The 16-digit code you entered does not match any active PIN in Paysafe's system. Common causes include mistyped digits, using a code from a different prepaid product, or entering a PIN that was already fully redeemed. Double-check every digit carefully. If the code is correct and still fails, the PIN may have been compromised and used by a third party—contact Paysafe support immediately.

Error: "Insufficient balance." The remaining balance on the PIN is less than the transaction amount. Check your balance using the methods above and either use a different payment method for the remainder or find a merchant that accepts partial Paysafecard payments combined with another method.

Error: "PIN is blocked." Paysafe blocks PINs after multiple failed entry attempts, suspected fraud activity, or when the PIN is reported as lost or stolen. Contact customer support to unblock the PIN. You will need to verify your identity and provide the PIN or receipt.

Error: "Transaction not possible in your country." Paysafecard operates with regional restrictions. A PIN purchased in one country may not work with merchants in another country. This matters for resellers: a PIN denominated in euros purchased in Germany may not be accepted by a merchant coded to the United States. Sellers should always disclose the country of origin when listing Paysafecard PINs for resale.

Error: "Maximum transaction limit reached." Unverified Paysafecard users face transaction limits (typically €100 per month for unverified accounts, higher for verified my paysafe accounts). If you hit this limit, verify your identity through the my paysafe portal to increase your limits, or wait until the next billing cycle.

Error: "Merchant not accepting Paysafecard." Not all online merchants accept Paysafecard even if they list it as a payment option. Temporary technical issues, merchant-side configuration changes, or category restrictions can cause this error. Try again later or contact the merchant directly.

Transaction Details: Paysafecard Resale Rates and Fees

The following table summarizes typical resale conditions for Paysafecard PINs as of early 2026. Rates vary by currency, denomination, and platform.

Factor	Typical Range	Notes
Resale rate (% of face value)	70%–80%	EUR PINs sell best; USD lower demand
Platform listing fee	0%–6%	Higher on niche platforms
Verification method	PIN balance check	Most platforms verify before payout
Payout speed	2–48 hours	Crypto payouts faster via instant payout platforms
Minimum PIN value accepted	€10 / $10	Some platforms set €25 minimum
Country restriction risk	Medium	Cross-border PINs may be rejected
Fraud dispute rate	Low–Medium	Higher for high-value PINs from unknown sources

For sellers, the effective payout on a €50 Paysafecard PIN typically lands between €35 and €40 after platform fees. Choosing a platform with lower fees and understanding the fee structures across exchanges can improve your net return by several percentage points.

How to Avoid Paysafecard Scams

Paysafecard's anonymous, prepaid nature makes it a target for scammers. Both buyers and sellers should follow these precautions.

Never share your PIN until payment is confirmed. If you are selling a Paysafecard PIN, only release the code after receiving confirmed payment in your preferred method. Scammers request the PIN first and promise to pay afterward—then disappear. Use platforms with escrow protection to eliminate this risk entirely.

Verify the source when buying. Purchase Paysafecard PINs only from authorized retail locations or established resale platforms. PINs sold at steep discounts on social media or forums frequently turn out to be stolen, already used, or blocked. A scam prevention checklist applies to Paysafecard transactions just as it does to other digital payment methods.

Watch for phishing sites. Fake websites mimicking paysafecard.com request PIN entry and immediately drain the balance. Always verify the URL shows the official domain before entering any PIN. Bookmark the legitimate balance check page to avoid accidentally visiting a phishing clone.

Beware of "Paysafecard generators." No software or website can generate valid Paysafecard PINs. Any tool claiming to do so is either malware or a scam designed to steal your personal information. Report these sites to Paysafe's fraud team.

Combining Multiple Paysafecard PINs

If you hold several partially used PINs, Paysafe lets you combine them through a my paysafe account. Link each PIN to your account, and the individual balances merge into a single usable balance. This is particularly useful before resale—buyers prefer a single higher-value balance over multiple fragments. You can also combine PINs during checkout at many merchants by entering multiple codes sequentially, though the number of PINs accepted per transaction varies by merchant (typically two to four).

For sellers listing on marketplaces, always verify the combined balance before creating the listing to ensure accuracy and prevent disputes.

Frequently Asked Questions

Do Paysafecard PINs expire?

It depends on the region. In some countries, Paysafecard applies a monthly maintenance fee (typically €2 per month) starting 12 months after the PIN is purchased, which gradually reduces the balance to zero. In other jurisdictions, local regulations prohibit expiration fees. Check the terms printed on your voucher or the Paysafe website for region-specific rules.

Can I get a cash refund for an unused Paysafecard?

Generally, no. Paysafecard does not offer cash refunds for unused PINs. Some jurisdictions have consumer protection laws that require refunds under specific circumstances (for example, if the PIN was never activated or if the product is defective). Contact your local consumer protection agency for guidance. Alternatively, sell the PIN on a reputable marketplace to recover most of the value.

What happens if someone else uses my Paysafecard PIN?

Paysafecard PINs are bearer instruments—anyone with the 16-digit code can spend the balance. If someone else uses your PIN without authorization, contact Paysafe support immediately. They may be able to freeze the remaining balance if any funds remain. However, already-spent amounts are generally unrecoverable. Protect your PINs the same way you protect cash.

Can I use Paysafecard for cryptocurrency purchases?

Yes. Several cryptocurrency exchanges and peer-to-peer platforms accept Paysafecard as a payment method for buying Bitcoin and other cryptocurrencies. However, rates tend to be less favorable than bank transfers due to the higher fraud risk associated with prepaid vouchers. Fees typically run two to five percent higher than standard exchange rates.

How do I verify a Paysafecard PIN before buying it secondhand?

Ask the seller to provide the first and last four digits of the PIN and the denomination. Contact Paysafe support or use the online balance checker to verify the PIN status. Never accept a PIN without checking the balance first. Use platforms with escrow protection that verify the balance before releasing payment to the seller.

Is there a limit on how many Paysafecard PINs I can buy?

Purchase limits vary by retailer and region. Most retail outlets limit purchases to two or three vouchers per transaction to comply with anti-money-laundering regulations. Online purchases through my paysafe accounts have monthly limits based on your verification level—unverified accounts face stricter limits than fully verified accounts.