OFFICIAL COMPLIANCE NOTIFICATION

MANDATORY KYC VERIFICATION ENHANCEMENT

Reference Number: INWISH-COMP-2026-0131 Issue Date: January 31, 2026 Effective Date: March 15, 2026 Classification: Required Action — All Users

---

NOTICE TO ALL INWISH PLATFORM USERS

INWISH hereby provides formal notification of mandatory Know Your Customer (KYC) verification enhancements scheduled for implementation on March 15, 2026. This notice constitutes official communication of compliance requirements applicable to all registered platform users.

---

I. EXECUTIVE SUMMARY

Pursuant to updated regulatory guidance from financial services authorities across our operating jurisdictions, INWISH is implementing enhanced identity verification protocols. These measures strengthen our compliance framework while protecting users against fraudulent activity and unauthorized account access.

Key Implementation Points:

• Biometric authentication becomes mandatory for all accounts
• Enhanced document verification standards take effect
• Transaction thresholds adjusted to align with regulatory requirements
• Grace period extends through May 15, 2026 for existing verified accounts

---

II. REGULATORY BASIS

This compliance enhancement responds to:

United States Financial Crimes Enforcement Network (FinCEN) guidance on virtual currency and stored value platforms, effective 2025.

European Union Fifth Anti-Money Laundering Directive (5AMLD) enhanced customer due diligence requirements.

United Kingdom Financial Conduct Authority (FCA) registered cryptoasset business obligations.

Global Standards Financial Action Task Force (FATF) recommendations on virtual asset service providers.

---

III. VERIFICATION REQUIREMENTS

A. Biometric Authentication

All accounts must complete biometric verification including:

Facial Recognition Verification

• Live selfie capture with liveness detection
• Comparison against government-issued photo identification
• Anti-spoofing technology to prevent fraudulent submissions

Voice Authentication (Optional Enhanced Security)

• Voice pattern registration for transaction authorization
• Available for accounts exceeding $5,000 monthly volume

B. Document Verification Standards

Primary Identification (One Required)

• Valid passport (machine-readable zone required)
• National identity card (EU/EEA accepted)
• Driver's license (select jurisdictions)

Proof of Address (One Required)

• Bank statement (issued within 90 days)
• Utility bill (issued within 90 days)
• Government correspondence (issued within 90 days)

Additional Documentation (High-Volume Accounts) Accounts exceeding $10,000 monthly transaction volume must provide:

• Source of funds declaration
• Bank account verification
• Enhanced due diligence questionnaire

C. Transaction Threshold Adjustments

Effective March 15, 2026:

Account Tier	Monthly Volume	Verification Level
Standard	Up to $2,500	Basic + Biometric
Enhanced	$2,500 - $10,000	Full + Source of Funds
Professional	$10,000+	Complete EDD Package

---

IV. IMPLEMENTATION TIMELINE

Phase 1: Preparation Period (Now - March 14, 2026)

User Actions Required:

• Review current verification status in account settings
• Gather required documentation
• Ensure government-issued ID is valid and not expiring within 6 months
• Update outdated proof of address documents

Platform Actions:

• Biometric verification module available for early adoption
• Support resources published and help center updated
• Email notifications sent to accounts requiring action

Phase 2: Mandatory Implementation (March 15, 2026)

New Account Requirements:

• Biometric verification required at registration
• Full documentation required before first transaction
• No provisional trading access for unverified accounts

Existing Account Requirements:

• Biometric verification prompt upon login
• Trading functionality limited until verification complete
• Withdrawal processing paused for non-compliant accounts

Phase 3: Grace Period Closure (May 15, 2026)

Final Compliance Deadline:

• All accounts must complete enhanced verification
• Non-compliant accounts converted to view-only status
• Withdrawal of existing balances permitted with identity confirmation
• Permanent suspension for accounts refusing verification

---

V. VERIFICATION PROCESS

Step-by-Step Instructions

Step 1: Access Verification Center Navigate to Account Settings > Identity Verification > Enhanced KYC

Step 2: Document Upload

• Photograph or scan primary identification document
• Ensure all corners visible and text legible
• Upload proof of address document

Step 3: Biometric Capture

• Grant camera access when prompted
• Follow on-screen instructions for selfie capture
• Ensure adequate lighting and neutral background
• Remove glasses and head coverings (religious exemptions available)

Step 4: Verification Review

• Automated verification typically completes within 5 minutes
• Manual review required for some submissions (24-48 hours)
• Status updates provided via email and in-app notification

Common Issues and Solutions

Document Rejection: Ensure documents are not cropped, blurry, or expired. Reflections on laminated cards may cause rejection—photograph in diffused lighting.

Biometric Failure: Liveness detection requires natural movement. Avoid excessive makeup or accessories. Contact support if multiple attempts fail.

Processing Delays: Volume may cause extended processing times during initial rollout. Plan accordingly for time-sensitive trading needs.

---

VI. PRIVACY AND DATA PROTECTION

Data Handling Commitment

INWISH maintains strict data protection standards:

Collection Limitation: Only data necessary for regulatory compliance is collected. No biometric data is retained beyond verification completion unless legally required.

Storage Security: All identity documents and biometric data encrypted using AES-256 encryption. Stored in geographically distributed, SOC 2 Type II certified facilities.

Access Controls: Biometric and identity data accessible only to authorized compliance personnel. All access logged and audited.

Retention Policy:

• Active accounts: Data retained for account lifetime plus 5 years
• Closed accounts: Data retained for regulatory minimum periods only
• Deletion requests: Processed within 30 days where legally permissible

Regulatory Access: Data may be disclosed to regulatory authorities pursuant to valid legal process. Users notified where legally permissible.

---

VII. SUPPORT RESOURCES

Assistance Channels

Self-Service Resources:

• Updated FAQ section at help.inwish.com/kyc
• Video tutorials for document photography and biometric capture
• Document requirements checklist downloadable in account settings

Direct Support:

• Email: compliance@inwish.com
• In-app chat: Available 24/7 for verification inquiries
• Phone support: Available for complex verification issues (appointment required)

Escalation Procedures: Users encountering persistent verification issues may request manual review escalation through compliance@inwish.com with subject line "KYC Escalation Request."

---

VIII. NON-COMPLIANCE CONSEQUENCES

Failure to complete enhanced verification by the applicable deadline results in:

Immediate Effects (March 15, 2026):

• New transactions suspended
• Existing order processing completed
• Account dashboard accessible in view-only mode

Grace Period Expiration (May 15, 2026):

• Account functionality fully suspended
• Balance withdrawal permitted only with identity confirmation
• Account closure initiated after 90 days of non-compliance

Legal Obligations:

• Non-compliant accounts may be reported to relevant regulatory authorities as required by law
• Suspicious activity reporting obligations continue regardless of verification status

---

IX. FEEDBACK AND QUESTIONS

INWISH welcomes user feedback regarding this compliance enhancement. Questions or concerns may be directed to:

General Inquiries: support@inwish.com Compliance Questions: compliance@inwish.com Privacy Concerns: privacy@inwish.com

This notification supersedes all previous KYC-related communications. Users are advised to disregard any conflicting information from earlier notices.

---

Document Control:

• Version: 1.0
• Author: INWISH Compliance Department
• Approved By: Chief Compliance Officer
• Review Date: July 31, 2026

---

INWISH remains committed to maintaining the highest standards of regulatory compliance while providing a secure and efficient trading environment for our global community.

END OF OFFICIAL NOTIFICATION